After thinking of an idea, researching it, evaluating it, pitching it, investing in it, testing it, modifying it, promoting it and waiting for that customer to walk in, can you afford to lose him?

Create a service driven culture for your customers by:

• Understanding why customer service matters.
• Understanding what customer really need.
• Projecting the best first impression.
• Steering positive communication with the customer.
• Deducing the importance of feedback for improvement.