Someone says something.
Someone hears something.
Someone does something.

Whether the ‘someone’ remains the same or not, it is critical that the’ something’ does not get lost in translation.

In this course we offer different strategies that help to:

• Communicate with ease and confidence
• Interpret verbal and non-verbal communication
• Ask insightful questions.
• Convey your message effectively through tone of voice, body language and behaviour
• Understand why listening is important